Poker Support

Official Rules 1

• Please Click Here For Our Official Rules

Terms & Conditions 1

• Please Click Here For Our Terms & Conditions

Getting Started 3

• Are These Games Legal?
• I'm Having Issues Logging On, What Should I Do?
• How to play Texas Hold'em Poker

Account Information 7

• What Is A Screen Name/Username?
• Can I Change My Screen Name/Username?
• How Do I Update My Profile Information
• How Do I Change My Avatar?
• How Do I Link My Facebook Account?

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Tournaments 12

• Who Is Eligible To Play?
• What Time Zone Governs Play?
• What Is A Sit-N-Go Tournament (SNG)?
• What Is A Multi-Table Tournament (MTT)?
• What Is A Ring Game?


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Game Play Features 6

• How Do I Turn Off The Sounds?
• How do the poker leaderboards work?
• How Do I Customize My Game Play And Table Settings?
• How Do I Size The Game To Fit My Screen?
• What is PokerTV?

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Email 2

• How Do I Stop Receiving Emails?
• Why Am I Not Receiving Any Emails?

Chat, Conduct, Poker Etiquette 3

• Chat And Communication Rules
• Someone Is Being Vulgar/Threatening. How Can I Report This?
• Poker Etiquette And Fraud

Game Currency 4

• What Are Tokens?
• What Are Loyalty Points?
• How Can I See How Many Tokens/Loyalty Points I Have?
• Do Tokens/Loyalty Points Have Any Cash Value?

Prizes 7

• Am I Eligible To Win Prizes?
• What Can I Win?
• I Won A Prize. How Can I Claim It?
• How Long Does It Take To Receive A Prize?
• Is There Any Paperwork That I Need To Fill Out To Claim A Prize?

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Technical Support & Help 7

• Who Do I Contact If I Need Help?
• How Long Does It Take To Receive A Response?
• How Do I Submit Feedback?
• What If I Want To Contest The Results Of A Hand Or Tournament?
• Need to Take a Screen Shot?

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Ring Games 5

• What Do The Different Numbers Mean For Ring Games?

• How Do I Play A Ring Game?
• How Do Rebuys Work In A Ring Game?
• Can I Sit Out Of A Game?

• How Long Can I Sit Out?