To report chat violations at the poker tables, please use the Report Profanity link (which can be found under your game-play settings tab while at the table). Be sure to note the time of the offense, the exact nature of the offense and the screen name of the person committing the offense. We will investigate the matter and take any disciplinary action necessary based upon our findings. We do not share the results of our investigations with any other players, including the reporter of the complaint.
If you are offended by a player's chat at the table, simply click the mute chat icon 
next to the offending player's avatar image at the table and you will no longer see their chat messages in any game until you click this icon again to re-enable their chat.
For reports of threats or profanity away from the table, please submit a support ticket or email us directly at support@nlop.com.